Benjamin Eavey's Resume

BENJAMIN R. EAVEY

Kentwood, MI

SUMMARY

18+ years of success overseeing hundreds of Microsoft, VMware, Citrix, Linux, and other technology projects in both SMB and large corporate environments. Adept at working through difficult situations and coordinating diverse groups to achive successful outcomes. Business-educated IT professional (MBA - June, 2012) with the ability to communicate across the languages of business and technology. Industry certifications include MCITP Enterprise, MCT, MCSE, CCEA, CNE, RHCE, and several others.

EXPERIENCE
July 2009 - April 2011	Grand Rapids, MI
Senior Infrastructure Engineer III, Priority Health Managed Benefits
Team lead responsibilities including coordination and implementation of new Microsoft, VMware, Citrix, and BMC BladeLogic technology projects. Responsible for all Windows servers in an enterprise-class data center facility. Created implementation and maintenance documentation and DR plans, executed formal change control methodology, resolved trouble tickets, managed OS security patching. *Accomplishments:* Led weekly planning meetings for all Windows infrastructure initiatives across a base of 400 servers. Tracked progress on existing projects, created summary documentation for new projects, and collaborated on short-term and long-term team goals. Coordinated the replacement of an older VMware ESX 3.5 server farm with 3 new VMware ESXi 4.0 server clusters. Configured production servers for disaster recovery using VMware SRM to fail over to an off-site data center. Developed and implemented a security patching procedure for 400 Microsoft Windows servers. Brought all servers up to current patch levels and created a detailed plan for deploying monthly security hotfixes to all dev, test, and production server environments. Maintained SAS 70 compliance through this work. Built 3 new Citrix XenApp 6 application server farms for deploying virtualized published applications to all dev, test, and production server environments. Defined and managed the project to replace all aging Citrix Presentation Server 4.0 and 4.5 farms and migrated existing applications to the new XenApp 6 farms. -
August 2002 - July 2009	Grand Rapids, MI
Senior Data Center Systems Engineer, Corporate Technologies (d.b.a. CPR)
Managed and supported ASP and co-location customers in a high-end, highly-available Data Center facility. Configured and maintained Microsoft Active Directory, Group Policy, Exchange Server, SQL Server, and Citrix application server farms for multiple customers. Installed and maintained Microsoft and Linux-based web servers hosting multiple web sites. Created detailed design and configuration documentation for multiple customer environments. Evaluated and recommended new products and technologies for deployment into production. Responsible for all Linux configuration and support issues, including in-house Linux DNS, web, and email servers. *Accomplishments:* Designed and implemented a 100% hosted solution for a large Grand Rapids law firm. Configured 16 servers to handle all IT functions for the firm, including multiple Active Directory servers, file and print servers, front and back-end Exchange servers, SQL servers, application servers, and a multiple-server Citrix farm for remote access to hosted applications. Co-managed the day-to-day operations of a multi-million-dollar data center facility. Monitored systems, worked with customers to prevent security breaches, allocated resources for new hosted environments. Installed and configured all Linux infrastructure servers for Corporate Technologies' Grand Rapids location (DNS, email, web servers). -
March 1998 - August 2002	Grand Rapids, MI
Senior Systems Engineer, Computer Products & Resources
Designed and implemented network and server solutions for customers, working on-site to coordinate with IT staff. Specialized in Microsoft Active Directory networks, including DNS, DHCP, Group Policy, Terminal Services, Exchange Server, Backup, and client workstation configurations. *Accomplishments:* Configured dozens of new networks and performed dozens more network upgrades for customers, migrating to newer server and client hardware and operating systems. Installed dozens of Exchange Server environments for customers, from single-server deployments to multiple-site setups. Performed assessments for customers to help optimize their environments, check for security vulnerabilities, and make recommendations for improvement. -
February 1996 - March 1998	Grand Rapids, MI
Hardware Repair and Desk-Side Services, Computer Products & Resources
Repaired all types of computer hardware, including PCs, printers, monitors, and peripheral devices. Responded to trouble tickets to help users troubleshoot problems with their equipment, operating systems, and application software. *Accomplishments:* Maintained the highest response rating for customer satisfaction. Took the initiative to sit and pass Microsoft's MCSE certification exams, studied and trained on server operating systems. -
Feb 1995 - Feb 1996	Grand Rapids & Kalamazoo, MI
On-Site Technician, Best Buy
Configured hardware and software at customer sites, troubleshot problems, and performed minor repairs. Managed personal equipment inventory for customer sales and support. *Accomplishments:* Selected as one of the first employees in the nation to pilot the new on-site services program. Reported directly to Best Buy's executive leadership. -

EDUCATION
Grand Valley State University, Grand Rapids, MI, June, 2012
Master of Business Administration in General Business
Ferris State University, Big Rapids, MI, May, 2010
Bachelor of Science in Computer Information Systems
Grand Rapids Community College, Grand Rapids, MI, May, 2003
Associate in Arts in Computer Science

CERTIFICATIONS

Microsoft Certified IT Professional Certifications:

Enterprise Administrator, Windows Server 2008

Server Administrator, Windows Server 2008

Enterprise Support Technician

Microsoft Certified Technology Specialist Certifications:

Windows Server 2008 Active Directory: Configuration

Windows Server 2008 Network Infrastructure: Configuration

Windows Server 2008 Applications Infrastructure: Configuration

Windows Essential Business Server 2008, Configuring

Windows Small Business Server 2008, Configuring

Microsoft Windows 7, Configuring

Microsoft Windows Vista: Configuration

Microsoft Certified Trainer (MCT)

Microsoft Certified Systems Engineer (MCSE)

Citrix Certified Enterprise Administrator (CCEA)

Red Hat Certified Engineer (RHCE)

Certified Novell Engineer (CNE), NetWare 5.1

Hewlett Packard Accredited Systems Engineer (HP ASE)

CompTIA Certified Technical Trainer (CTT+)

CompTIA Linux+ Certified

CompTIA A+ Certified

STRENGTHS

Excellent problem-solving, communication, and team-building skills.

Microsoft Active Directory and Group Policy administration and networking experience in dozens of different environments.

In-depth knowledge and experience with Citrix server installation, configuration and administration.

VMware implementation and maintenance experience in a large enterprise environment.

Microsoft Exchange Server installation, configuration and administration experience.

Linux server installation, configuration and troubleshooting ability.