Benjamin Eavey's Resume (Last updated April 21st 2009)

Systems Engineer with over 15 years of experience using Microsoft, Citrix, Linux, Novell, and VMware technologies. Dozens of top-tier industry certifications, including MCSE, MCITP Enterprise, MCT, CCEA, CNE, RHCE, Linux+, and others. Interested in consulting positions, design/engineering positions, or internal systems administration roles. Excellent verbal, writing, and documentation skills. Excellent customer and team relationship-building skills.

Corporate Technologies, LLC (d/b/a CPR), Senior Data Center Systems Engineer, Grand Rapids, MI (August 2002 - Present)
Managed and supported ASP and co-location customers in a high-end, highly-available Data Center facility. Configured and maintained Microsoft Active Directory, Group Policy, Exchange Server, SQL Server, and Citrix application server farms for multiple customers. Installed and maintained Microsoft and Linux-based web servers hosting multiple web sites. Created detailed design and configuration documentation for multiple customer environments. Evaluated and recommended new products and technologies for deployment into production. Responsible for all Linux configuration and support issues, including in-house Linux DNS, web, and email servers.

Accomplishments:

• Designed and implemented a 100% hosted solution for a large Grand Rapids law firm. Configured 16 servers to handle all IT functions for the firm, including multiple Active Directory servers, file and print servers, front and back-end Exchange servers, SQL servers, application servers, and a multiple-server Citrix farm for remote access to hosted applications.
  

• Co-managed the day-to-day operations of a multi-million-dollar data center facility. Monitored systems, worked with customers to prevent security breaches, allocated resources for new hosted environments.
  

• Installed and configured all Linux infrastructure servers for Corporate Technologies' Grand Rapids location (DNS, email, web servers).

Computer Products & Resources, Inc. , Senior Systems Engineer, Grand Rapids, MI (March 1998 - August 2002)
Designed and implemented network and server solutions for customers, working on-site to coordinate with IT staff. Specialized in Microsoft Active Directory networks, including DNS, DHCP, Group Policy, Terminal Services, Exchange Server, Backup, and client workstation configurations.

Accomplishments:

• Configured dozens of new networks and performed dozens more network upgrades for customers, migrating to newer server and client hardware and operating systems.
  

• Installed dozens of Exchange Server environments for customers, from single-server deployments to multiple-site setups.
  

• Performed paid assessments for customers to help optimize their environments, check for security vulnerabilities, and make recommendations for improvement.

Computer Products & Resources, Inc., Hardware Repair and Desk-Side Services, Grand Rapids, MI (February 1996 - March 1998)
Repaired all types of computer hardware, including PCs, printers, monitors, and peripheral devices. Responded to trouble tickets to help users troubleshoot problems with their equipment, operating systems, and application software.

Accomplishments:

• Maintained the highest response rating for customer satisfaction.
  

• Took the initiative to sit and pass Microsoft's MCSE certification exams, studied and trained on server operating systems.

Best Buy, On-Site Technician, Grand Rapids & Kalamazoo, MI (Feb 1995 - Feb 1996)
Configured hardware and software at customer sites, troubleshot problems, and performed minor repairs. Managed personal equipment inventory for customer sales and support.

Accomplishments:

• Selected as one of the first employees in the nation to pilot the new on-site services program. Reported directly to Best Buy's executive leadership.

ImageMedia, Network Administrator, Grand Rapids, MI (July 1994 - Jan 1995)
Installed and administered the company's Novell LAN. Also installed and configured document imaging and archiving systems for customers.